What is the typical response time for support requests?
Ventric Health’s Field Operations and IT teams will address support [...]
How do we report a problem or submit a support ticket?
Please send an email to support@ventrichealth.com to initiate a service [...]
How do we submit questions or feature requests?
Customers send an email to support@ventrichealth.com to ask a question, [...]
Is refresher or new-user training offered?
Refresher and new user training can be offered virtually at [...]
What training materials are available?
Ventric’s team provides the training materials for provider and end [...]
How do other organizations measure ROI with Vivio?
Provider groups look at ROI from both 1) how the [...]
How should Vivio be positioned internally for population health programs?
Heart Failure is a leading cause of hospitalization, mortality and [...]
How does Vivio help reduce avoidable utilization?
Vivio® is identifying patients who, without intervention, will end up [...]
What outcomes or performance metrics can we track?
Ventric partners with customers to review volume trends at the [...]
Are there audit logs or usage tracking available?
Ventric provides regular detailed reporting of conclusive and inconclusive tests, [...]
