How do we optimize screening programs over time?
Ventric continues to partner with you after go-live to ensure [...]
What best practices help drive adoption?
We have found that the following three practices are key [...]
How do we expand Vivio to additional sites or providers?
You will be assigned a Service Account Manager, and expansion [...]
Who should we contact for urgent issues?
Customers are provided with a Service Account Manager (SAM). Please [...]
What is the typical response time for support requests?
Ventric Health’s Field Operations and IT teams will address support [...]
How do we report a problem or submit a support ticket?
Please send an email to support@ventrichealth.com to initiate a service [...]
How do we submit questions or feature requests?
Customers send an email to support@ventrichealth.com to ask a question, [...]
Is refresher or new-user training offered?
Refresher and new user training can be offered virtually at [...]
What training materials are available?
Ventric’s team provides the training materials for provider and end [...]
How do other organizations measure ROI with Vivio?
Provider groups look at ROI from both 1) how the [...]
